20th Century Design > Terms

20thcdesign.com Terms & Conditions

Returns & Exchange Policy

The Consumer Protection (Distance Selling) Regulations 2000
Goods that have been made to order in a specific finish PR upholstery colour as per the customer’s specification cannot be returned. If received damaged or defective, then a replacement will be manufactured and delivered as replacement as soon as possible.

IMPORTANT NOTE: Please only order if you are sure that the item and finish is right for your needs as you will not be able to change the order after the item has been entered into production or because it is different to what you expected following delivery, unless we have not supplied the correct item or specification as per the order confirmation. Also be careful to check access to your property, as delivery is on the basis that you have checked the dimensions of the item and that it fits through all doorways, stairwells and within the area of intended use.

If a standard product where no finish option have been specified for you and you would like to return the goods or exchange an item for a different item, please contact us within 48 hours of receiving your order. You may return or exchange goods within 7 working days of delivery. However, 20thcdesign.com is not responsible for any item that is not returned in the manner set forth below.

The product you return must be in new, unused condition with all the original packaging and product tags still attached. New and unused means that there are no marks on the item or any wear on the tags. We will not accept any item with any indication that it was used. In such cases, the item will be returned to the purchaser. All accurately returned products will be credited to the original purchasers credit or debit card excluding delivery costs.

To return your goods, please contact us by email at info@20thcdesign.com or by telephoning us on +44 (0) 7881 388020. We will issue you with a returns reference number and arrange for our couriers to collect the items you wish to return. We will email you a returns document and ask that you please complete and enclose it in the package and pack the item in the packing and manner of how it was received.

In the event that your order is received in faulty or damaged condition, please notify us the next working day or as soon as reasonably possible by calling +44 (0) 7881 388020 or info@20thcdesign.com to discuss our procedures for returns and to organise a replacement if possible.

For stock items which have not been specifically ordered in a colour or finish of your choice and you would like to return the goods for another reason, for example, “upon inspection it’s not what I really want” then you can within a maximum of 7 days from receipt of the goods.

Please insure you keep all the original packaging and carefully repackage the item ready for collection. In either case, we will then arrange for Parcelforce or specific courier to collect the items and upon inspection at our warehouse either replace the faulty item and send a replacement back at our expense or if the item is simply not wanted refund less the delivery and collection charges. If you do not want to pay the collection charge, then you can on arrangement return the goods to our warehouse. Please ensure goods are well packaged and care has been taken with the goods whilst in your possession.


You may cancel your contract with us for the goods you order at any time up until the seventh working day from the date you place the order providing your goods have not already been dispatched. To cancel your order you must notify us in writing, either to info@20thcdesign.com quoting your name and reference, or by post by post to:

20thcdesign.com, The Studio, Hensley House, Gold Hill, Child Okeford, Dorset DT11 8HF (United Kingdom).

If the goods have been dispatched, then please follow our returns policy as detailed below.

If you have received the goods after you cancel your order then you must send the goods back without unpacking them to us at your own cost and risk. Once you have notified us that you are cancelling your contract, any sum debited from your credit card will be re-credited less the delivery costs to your account as soon as possible provided that the goods in question are returned by you and received by us in the condition they were in when sent to you.

We reserve the right to cancel the contract between us if:

  • We have insufficient stock to deliver the goods you have ordered
  • We do not deliver to your area
  • One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.

If we do cancel your contract, we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.

Privacy Policy

20thcdesign.com respects the privacy rights of our online visitors and recognises the importance of protecting the information we collect about you. Therefore we have adopted a Privacy Policy that guides how we collect, store and use the information that you provide us with.

Personal Information

20thcdesign.com only collects personal information from our online visitors on a voluntary basis, and only during registration, placing an order and general use of the site. Personal information collected may include your name, email address, phone numbers, home address and delivery address. We do not require this information in order for you to obtain access to the sites.

Visitors purchasing goods and services online will need to provide a valid credit or debit card number and expiration date, in addition to their name, mailing address, telephone number (your telephone number may need to be given to a courier) and email address. These details allow us to process your order and to let you know the status of your order.

How This Information May Be Used

When you sign up to the 20thcdesign.com mailing list, or use our online contact form, you will be asked to provide personally identifiable information. The information you provide allows us to advise you of new products, services, special offers, promotions, news and events. We will not share your information with parties outside our organisation (except to the extent required by law, court order or as requested by other government or law enforcement authority).

If at any time you wish to have your name removed from our database, you can do so by sending an email to info@20thcdesign.com with the subject “unsubscribe”.

Safeguarding Personal Information

We will only collect personally identifiable information to the extent deemed reasonably necessary to serve our legitimate business purposes, and we will maintain appropriate safeguards to ensure the security, integrity and privacy of the information you have provided us with. By using this site, you signify your consent to the 20thcdesign.com Privacy Policy. Please check back from time to time to ensure you are aware of any changes in our Privacy Policy practices from time to time. Your continued use of this site will signify your acceptance of these changes.


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